FAQ

FAQ


What makes your products eco-friendly?

For our products, we only use eco-friendly materials and sustainable production methods. We use materials free of toxins and that have a low impact on our environment. All of our products are made by hand to cut down on the use of machines that use energy. Everything is also made locally in the US to avoid carbon emissions created to transport goods overseas.


Where do you get your materials?

One of our favorite things to do as a small business is to support our community and other small businesses! All materials come from other small businesses that follow sustainable and mindful business practices. 


How is a dog toy or bandana vegan-friendly?

All of our toys and bandanas feature illustrations that are digitally printed onto canvas fabric. Many commercial inks are petroleum-based and can contain animal products such as gelatin, animal fat, or bone char. We use water-based inks that not only contain no animal product but are non-toxic too! 


How long does it take to ship?

To avoid overproduction, each product is made to order and can take between 1 to 7 days to ship. Thank you for being patient while we handcraft your dog's order!


My dog destroyed their toy! How do I properly dispose of it?

Each toy is 90% cotton and 10% EVA plastic squeaker. If your dog hasn’t already done so, separate the squeaker from the outer fabric and fluffy cotton fill. All fabric and filling can be recycled anywhere that accepts textile recycling. Reach out to your local recycling organization to see if they have any textile programs in place or suggestions on where to recycle textile scraps. While you’ve got them on the phone, ask if they accept EVA plastic to dispose of your squeaker as well! Need some help? Reach out to us at info@dirtanddoghair.com. We're happy to answer any questions!


Do you accept custom orders?

We love collaborating with other businesses, creators, and dog parents! If you're looking to add a custom toy or bandana design to your shop or to give away for a special event, reach out to us at info@dirtanddoghair.com for more information!

 

Do you accept returns?

We accept all unused/ unopened returns. For more information, check out our refund policy. If there's an issue with your order or you're not happy with what you received, please email us at info@dirtanddoghair.com so we can make things right!


Did we miss something? Send us an email at info@dirtanddoghair.com and we'd be happy to answer any of your questions!