How long does it take my order to ship?
While making each toy we can't help but imagine the dog's mouth it'll end up in and we don't want a single toy going untugged. That's why all of our products are made to order and can take up to 7 days from your order date to ship.
What makes your products eco-friendly?
For our products, we only use eco-friendly materials and sustainable production methods. We use materials free of toxins and that have a low impact on our environment. All of our products are made by hand to cut down on the use of machines that use energy.
Where do you get your materials?
One of our favorite things to do as a small business is to support our community and other small businesses! All materials come from other small businesses or businesses that follow sustainable and mindful practices.
How is a dog toy or bandana vegan-friendly?
All of our toys and bandanas feature illustrations that are digitally printed onto fabric. Many commercial inks are petroleum-based and can contain animal products such as gelatin, animal fat, or bone char. We use water-based inks that not only contain no animal product but are non-toxic too!
Do you accept custom orders?
We love collaborating with other businesses, creators, and dog parents! If you're looking to add a custom toy or bandana design to your shop or to give away for a special event, reach out to us at firstname.lastname@example.org for more information!
How do I properly dispose of my dog's Dirt & Dog Hair toy?
Each toy is 90% cotton and 10% EVA plastic squeaker. If your dog hasn’t already done so, separate the squeaker from the outer fabric and fluffy cotton fill. All fabric and filling can be recycled anywhere that accepts textile recycling. Reach out to your local recycling organization to see if they have any textile programs in place or suggestions on where to recycle textile scraps. While you’ve got them on the phone, ask if they accept EVA plastic to dispose of your squeaker as well! Need some help? Reach out to us at email@example.com. We're happy to answer any questions!
Do you accept returns?
We accept all unused/ unopened returns. For more information, check out our refund policy. If there's an issue with your order or you're not happy with what you received, please email us at firstname.lastname@example.org