Refund policy

  • Return packages must postmarked within the 15 days following delivery. Buyer is responsible for return shipping costs.
  • Returns must be received in new condition; unused, clean.
  • Items returned with obvious use may be subject to denial and sent back to you.
  • If received damaged, items will be shipped back and subject to additional shipping costs.
  • Final sale or holiday items cannot be returned for a refund.
  • Dirt & Dog Hair is not responsible for lost or stolen packages.

*Returns will be refunded the full amount minus shipping costs.

To return a product, please email Please include your name, order number, and reason for return.

We unfortunately do not accept exchanges at the moment, for help please email